Regulars replies to every Google review your cafe gets within 24 hours. Thank-yous for the five-stars, careful answers for the bad days. You never have to log in.
Built for cafes, bakeries and coffee shops · Cancel anytime
Best cortado I've had in Boston, and the barista remembered my order on my second visit. The maple cardamom latte is dangerous.
Priya, this made our morning. Remembering orders is the best part of the job, so we'll keep your cortado ready. Careful with that maple cardamom latte, it's only around for the fall!
Setup takes ten minutes. After that, it just happens.
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People reading your reviews look at how you handle the bad ones. A calm, specific reply can do more for you than the complaint does against you.
Waited almost 20 minutes for a drip coffee on Saturday. Coffee was fine but nobody said anything about the wait.
Waited almost 20 minutes for a drip coffee on Saturday. Coffee was fine but nobody said anything about the wait.
Tom, 20 minutes for a drip coffee is too long, and you should have heard from us while you waited. Saturdays get packed but that's no excuse. I'd like to make it right, so send me a note at hello@harborstreetcoffee.com.
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Replies are drafted with AI using your tone and your shop's details, then checked by a person before anything goes out. Bad reviews always come to you for a yes first.
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